Services
Comprehensive IT, sized for Canadian business
Everything from day-to-day support to security and custom systems. Every engagement includes complete setup, training, and ongoing support.
Managed IT Support
Proactive, recurring IT support and help-desk services for SMEs and non-profits, so your operations run smoothly and securely on a predictable monthly fee.
Tools we work with
- Dedicated help-desk support
- Proactive monitoring and maintenance
- Predictable monthly fee
- Vendor management
- Security patch management
- Remote and on-site support
Cybersecurity & Compliance
Risk assessments, monitoring, and incident response mapped to Canadian privacy law: PIPEDA, plus PHIPA for Ontario health information. Built for organizations that handle sensitive client data.
Tools we work with
- PIPEDA and PHIPA compliance audits
- Security risk assessment and mitigation
- Employee security-awareness training
- 24/7 threat monitoring and response
- Incident response planning
- Regular security audits
CRM Solutions
Integrated CRM built on open-source platforms and tailored to Canadian businesses, from pipeline automation to reporting. We match the platform to your team: EspoCRM for lean setups, Odoo when you want CRM and ERP in one system.
Tools we work with
- Customer data management
- Sales pipeline automation
- Marketing campaign integration
- Real-time analytics and reporting
- Mobile-first design
- Canadian payment integrations
ERP Solutions
Finance, inventory, HR, and projects in a single platform, with Canadian tax compliance built in and support for multiple locations.
Tools we work with
- Financial management
- Inventory and supply chain
- Human resources
- Project management
- Multi-location support
- Canadian tax compliance
Cloud Services
Proven migration methodologies, infrastructure-as-code, and ongoing cost optimization and monitoring across the major cloud platforms, with the option to keep your data on Canadian infrastructure.
Tools we work with
- Cloud migration strategy
- Infrastructure as code
- Multi-cloud management
- Disaster recovery planning
- Cost optimization
- Continuous monitoring
- Canadian data-residency options
AI Solutions
A secure, role-based assistant grounded in your workflows and SOPs, so your team can find answers fast and follow the right process every time. Your data stays yours.
Tools we work with
- Internal knowledge search
- Onboarding and training support
- Process and SOP guidance
- Secure role-based access
- Integration with existing tools
- Audit logs and compliance-ready
IT Training & E-Learning
Custom training and full e-learning platform setup. A good fit for non-profits and educational organizations building their own programs.
Tools we work with
- E-learning platform (LMS) setup
- Custom curriculum development
- On-site and remote workshops
- Cybersecurity awareness programs
- Software and systems training
- Post-training support
Web & Digital Transformation
Design, hosting, and ongoing maintenance. A professional web presence and business-system integration, offered as a value-add for IT clients.
Tools we work with
- Professional website development
- Secure and reliable hosting
- Ongoing maintenance and updates
- Performance optimization
- SEO fundamentals
- Business-system integration
Compliance
Compliance and frameworks we work to
We map your security controls to the privacy laws that apply to Canadian businesses and align our work to two widely used security frameworks, so you can show customers, regulators, and insurers that your data is handled properly.
PIPEDA
lawCanada's federal privacy law for how private-sector businesses collect, use, and protect personal information. We map your controls to what it requires.
PHIPA
lawOntario's health-privacy law for keeping personal health information private and secure. We map your controls to its rules if you handle patient or client data.
CIS Controls
frameworkThe Center for Internet Security Controls, a prioritized checklist of practical security actions. We align our work to it so the most important protections come first.
NIST Cybersecurity Framework
frameworkA recognized way to organize security around identify, protect, detect, respond, and recover. We align our work to it so nothing important gets missed.
When you need to answer a PIPEDA or PHIPA question or fill out a cyber-insurance questionnaire, we hand you an evidence pack: mapped controls, documented policies, and monitoring records from tools like Wazuh, OpenVAS, and Suricata that show exactly what is in place.
Support you can count on
If you already have managed support with us and you hit a service issue, we respond within 1 hour during business hours, Monday to Friday, 9 AM to 6 PM EST. Not a client yet? Send a note through the contact form and you will hear back within one business day, often within the hour if you reach us during business hours. Either way, a real person on our team reads it and replies.
How we scope and price
We work by consultation, not by price list. Every small business and non-profit runs on a different setup, so a fixed menu would either overcharge you or leave gaps. We start with a free assessment of what you have and what you need, then scope the work to your situation and quote it directly. You pay for what fits, not for shelfware you will never turn on.
Selected projects
Real problems, measured results
A sample of the work we have delivered for Canadian businesses.
Multi-office VoIP phone system
Challenge. A business with several locations ran separate phone systems that did not connect to each other or to the CRM, so calls and customer records stayed siloed.
Result. We deployed one VoIP platform across every office with CRM integration, and call costs dropped 60%.
Automated warehouse inventory management
Challenge. Warehouse stock was tracked by hand, so counts fell out of date and staff spent hours reconciling what was on the shelves.
Result. We set up real-time barcode tracking that keeps inventory accurate as it moves, raising efficiency 75%.
Onboarding and offboarding automation
Challenge. Setting up and removing employee accounts was a manual checklist, which was slow and left security gaps when access was not revoked on time.
Result. We automated account provisioning and removal with security built into each step, cutting the time spent by 80%.
Remote digital signage
Challenge. A client needed to run and update displays across multiple sites without sending someone to each screen.
Result. We built a multi-display signage setup managed remotely, with 24/7 monitoring so screens can be updated and checked from one place.
Single sign-on with Okta
Challenge. Staff juggled separate logins for every application, which slowed people down and made access harder to control.
Result. We implemented single sign-on with Okta, so users authenticate once and access is managed from a single identity system.
Cloud migration and infrastructure modernization
Challenge. A client relied on aging on-site infrastructure with no dependable way to recover if it failed.
Result. We migrated the environment to modern cloud infrastructure and put a disaster recovery plan in place so systems can be restored after an outage.
Industries we serve